Resources

Our commercial LED fixtures are rated for up to 50,000 hours of operational life under standard working conditions, which translates to roughly 17 years of use at 8 hours per day, with less than 30% lumen depreciation over that period.

All our LED products hold global market certifications including UL, DLC Premium (for North American utility rebates), CE, RoHS, and FCC. We can provide full certification documentation upon request for specific SKUs.

Yes, we offer free IES photometric files for all our standard products, which can be directly imported into lighting design software like DIALux, Relux, or AGi32 for accurate lighting layout planning. Custom IES files for modified products are also available upon request.

We offer standard color temperatures including 3000K (warm white), 4000K (neutral white), 5000K (natural daylight), and 6500K (cool white). Custom color temperatures (e.g. 2700K for hospitality, 5700K for industrial use) are available for bulk orders.

Most of our commercial LED fixtures support 0-10V dimming as a standard option. We also offer DALI dimming, Zigbee smart control, and motion sensor integration for custom projects, with no minimum order for standard dimmable SKUs.

Our standard MOQ for in-stock models is 10 units per SKU. For custom OEM/ODM projects (custom logo, color, or specifications), the MOQ starts at 100 units per SKU. Sample orders (1-2 units) are available for quality testing before bulk purchase.

Absolutely. We offer paid sample orders for all our standard products, with sample costs fully refundable against your first bulk order (minimum order value $2000 applies). Samples are typically shipped within 2-3 business days.

Yes, we provide full OEM/ODM services including custom laser-etched logos, custom packaging, modified housing colors, custom driver specifications, and full product redesign for large-scale commercial projects. Our engineering team can support you from initial concept to mass production.

We accept T/T bank transfer (30% deposit, 70% balance before shipment for bulk orders), PayPal for sample orders and small payments under $500, and irrevocable L/C at sight for orders over $20,000.

Standard in-stock orders ship within 3-5 business days. Bulk orders for standard SKUs have a lead time of 15-20 business days after deposit confirmation. Custom OEM/ODM projects typically take 30-45 business days depending on complexity.

We offer multiple shipping options including international express (DHL/FedEx/UPS, 3-7 days delivery for samples), sea freight (25-35 days for bulk orders, most cost-effective), and air freight (7-10 days for urgent bulk shipments). We can also ship to your designated freight forwarder in China.

All our commercial LED fixtures come with a standard 5-year manufacturer warranty, covering any manufacturing defects, driver failures, or abnormal lumen depreciation. For large-scale projects, we offer extended 7-10 year warranty options as part of our project support package.

To file a warranty claim, simply contact our sales team with your order number, photos/videos of the defective product, and a description of the issue. Our support team will respond within 24 business hours and provide replacement, repair, or credit options as applicable.

Yes, we offer tiered volume pricing for bulk orders, with discounts starting at 5% for orders over $5000, 10% for orders over $20,000, and custom project-based pricing for large commercial tenders. Contact our sales team for a dedicated quote for your project.

Yes, our in-house lighting design team provides free DIALux layout services for commercial projects over $10,000 in value. We can provide lighting calculation reports, illuminance heatmaps, and product recommendations to meet your local building code requirements.

We accept returns of unopened, unused standard products within 30 days of delivery, with a 15% restocking fee. Custom-made or OEM products cannot be returned unless there is a verified manufacturing defect.

All our LED fixtures come with a universal 100-277V AC driver as standard, suitable for use in North America, Europe, Asia, and most global markets. We also offer 347V and 480V drivers for industrial and North American commercial applications on request.

All our products come with detailed installation manuals and mounting accessories. Most fixtures are designed for easy installation by licensed electricians, and we can provide installation video guides or remote technical support for large project teams.